FAQ

When are the Boomerluxe boxes mailed out each month?

Your Boomerluxe box will be mailed out on a recurring monthly schedule. The orders will leave our warehouse on the 15th of each month. We may mail your box earlier in a month such as February, when the box may be a Valentine's Day gift. If you need a certain months box sent earlier, please contact us to discuss.

Will I receive a confirmation that the order was processed and the package is on its way?

Yes you will receive a tracking number via email from Canada Post or USPS after your Boomerluxe box has been shipped. If this is a gift, you will need to reach us at info@Boomerluxe.com with the recipients email if you prefer they receive the tracking information.

May I purchase a subscription box as a gift?

Absolutely! We encourage you to give Boomerluxe as a gift to yourself, your friends, your sister, your mom or any other fabulous woman in your life. Husbands, we make shopping very easy!!! You can choose from a single box, 3 month or 6 month gift option. You will be charged up front for the entire subscription you choose. Please include the recipient’s full name, email and mailing address as well.

What is Auto-Renewal? Can I cancel my subscription?

Boomerluxe is a subscription service, which means you have an automatic renewal order for the period of the subscription you purchased. The order will not automatically renew the subscription but you will receive an email notice that your renewal is approaching. **We do not refund that renewal payments and you are obligated to fulfill the subscription period, but you can cancel for the next renewal period.

May I suggest a product?

Yes, please! Send us a note to info@Boomerluxe.com. Please refer to the Giving page at the top of this page for details of the Women Supporting Women program.

When is my credit card charged?

Your card will be charged the full subscription price + shipping fee at the time you place your order.

What method of payment can I use?

You can purchase with Visa, Mastercard or American Express.

What currency is listed?

All prices are listed in Canadian dollars. So, enjoy the US exchange rate!

How much does shipping cost? Is it a flat rate?

The shipping rate is a flat $8.99 for the Deluxe and the Mini. Shipping for smaller, non-Amazon size companies is quite high, so we do try to keep the cost as low as we possibly can. In fact, in most cases, we incur additional shipping fees at a deficit. We will continue to hunt for additional options and keep you posted.

Do you ship to P.O. Boxes?

Yes, please contact us at info@boomerluxe.com and we will work with you to ensure we can get you your Boomerluxe box in a timely manner.

How much tax will I be charged?

Outside of Canada we don’t charge tax, so this is a bonus for our US subscribers. Tax will be calculated by the applicable rates applicable for the province your gift is being delivered to. 13% - Ontario, New Brunswick, Newfoundland and Labrador 12% - British Columbia 5% - Quebec, Alberta, Saskatchewan, Manitoba, Prince Edward Island, Northwest Territories, Yukon, Nunavut

What if I am not satisfied with my order or something gets damaged during shipping?

We hope this will never happen but if it does, you will be sent a replacement item. Please note that Boomerluxe will be exempt from items that may freeze or melt due to weather conditions.